RECEIVING AND SHIPPING POLICIES

 UNFINISHED & FINISHED FURNITURE 

LEAD TIMES

Our furniture is built-to-order. Unfinished orders can take approximately 6 to 8 weeks to produce. Finished orders can take approximately 6-8 weeks to produce.

SHIPPING INFORMATION

 Shipping cost provided at checkout is only an estimate.  The projected price should be correct, but we will contact you if any limitations affect the cost of shipping before the order is released to production.  The furniture is generally shipped on pallets via a commercial freight carrier. One of the following methods of shipping will be used depending on the size of your order and will be at the sole discretion of the shipper. On residential deliveries, the order is delivered to your residence after you arrange the day and time; delivery arrangements are strictly between you and the carrier. You must be available to accept the delivery within 3 days of the order arriving at the local freight terminal, and must work with the carrier regarding a delivery time; the carrier will not work around your schedule. The shipment will be delivered to the curb or driveway. Be sure you provide any information the driver might need to successfully reach your location; delivery trucks are quite large, and have limitations in some geographical areas.

 ** NOTE:  In special circumstances, a small order can be shipped via UPS. If this is the case, there is no call  or pre-delivery arrangements. UPS will attempt delivery 3 times; each time they will leave a slip. If you know you will not be available during their hours, you can contact them and arrange to pick up the order at their terminal.
** NOTE:  The shipping address provided must be an occupied residence or business, to avoid complications.  

** NOTE: If you are using a freight forwarding company, you will need to provide any required information to us so that our carrier can deliver the freight: we do not work directly with freight forwarders. Make certain that the company knows what is coming, and when the order will be delivered, and keep in mind that the Ship To address you provide for the order is the final delivery address; if damage/loss occurs, it will only be covered if all steps on the Receiving/Inspection policies are followed.


DELAYED OR LOST SHIPMENTS - We will make every attempt to help facilitate resolution with lost or delayed shipments, but we ultimately will not be held responsible for scheduling or delivery problems that occur after the order leaves our facility.


SHIPPING DAMAGES - In the event of shipping damages, please note any visible damage on the packing slip, then YOU MUST ACCEPT THE SHIPMENT and notify us immediately, by following our receiving instructions shown on your confirmation email and in our shipping policy here: http://www.unfinishedfurnituregiant/ufg_freight.htm


TERMINAL DELIVERY – The order is shipped to the local terminal for you to pick up, and must be picked up within 3 days of the order arriving at the local terminal.  

 

 

RECEIVING/INSPECTION

 
For COMMERCIAL  FREIGHT deliveries, you must carefully inspect the order for the following:
  1. Visible Damage/Piece Count
  • Before signing the Bill of Lading (BOL), count each piece to verify that you have received the number of pieces listed on the BOL.  If the number of items does not match the BOL, note the missing items on the delivery receipt. Missing items may not be able to be replaced free of charge if they are not noted at the time of delivery.
  • Perform a surface inspection of the order, note any visible damage to the packaging or product.  Make a note on the delivery receipt the details of any damage before signing.
   2.   Concealed Damage
  • You must unwrap and fully inspect each piece for concealed damage within 7 days of the delivery.
  • If any concealed damage is found, note each item number and a brief description of the damage. Report that damage within 7 days of delivery.

For UPS Deliveries : We are aware that UPS does leave deliveries without a signature.  However, UPS has strict claim reporting procedures, which you are required to follow exactly, in order to receive compensation for missing or damaged items.  When you are available for delivery, do the following:
  1. Visible Damage / Piece Count:
  • Before signing the delivery receipt, count each piece delivered, to make sure the number of items delivered, matches the number on the delivery receipt.
  • If the number of items does not match the delivery receipt, have the driver note the missing items.  Missing items will only be replaced free of charge, when they are noted at the time of delivery. Report this immediately.
  • Perform a surface inspection of each package.  If there is damage to the packaging, have the driver note it on the delivery receipt.   If possible, open the package and inspect the contents before accepting the package.  If any item is damaged, have the driver note the damage  on the delivery receipt. Report this immediately.
   2.     Concealed Damage:
  • You must unwrap and fully inspect each piece for concealed damage.  If any concealed damage is found, note each item number that has damage and a brief description of the damage.
  • Report the damage within 24 hours.
      
             NOTE: If UPS delivers and you are not available to accept the order, follow the steps above for concealed damage.

REPORTING

REPORTING MISSING ITEMS AND VISIBLE DAMAGE

You must fax a written report of the damage to 1-877-847-8552 or call 1-877-320-7287 for assistance. If the carrier was UPS Ground, you must notify us within 24 hours of delivery/pickup. You must also be sure to fax a written report to the carrier terminal (no written report is required for UPS Ground shipments).  You may be required to provide photos of any damaged or defective pieces before replacements can be shipped out. The contact number for the carrier is on your delivery receipt. Both reports should include:
 
  • Complete name, date and contact information
  • Date of deliver, name of carrier, PRO# or BOL#
  • Type of claim (i.e., concealed damage, visible damage, missing items)
  • Product item number and description of problem

 

REPORTING CONCEALED DAMAGED ITEMS
You have 7 days to report concealed damage.  Please follow the same method and include the same information as when reporting missing items.

Damaged items must be kept at delivery site for 45 days, for possible inspection by the carrier.

 

ORDER CHANGES
Any additions, corrections, or changes made to an order must be made via phone (877-320-7287) or fax (877-847-8552) within 24 hours of receipt of your order confirmation. Any changes requested after 24 hours may incur a $25.00 fee and/or we may be unable to accommodate the request.

CANCELLATION

Cancellation of your order may incur a cancellation fee of 10% of the order total, not to exceed $100.00. Any cancellation requests must be made via phone (877-320-7287) or fax (877-847-8552) within 24 hours of receipt of your order confirmation. Email cancellations will not be accepted. There are no cancellations allowed after 24 hours.