RETURNS/REPLACEMENTS/DEFECTIVE MERCHANDISE Policy

DEFECTIVE MERCHANDISE  

All claims for defective merchandise must be received within 7 days of product receipt.

 If you have received a defective product, please contact customer service by email or phone (1-866-272-3176) or fax (1-877-847-8552). You will be asked to take photos of the defects and prepare a written report explaining the defects.  Products must be safely held by the customer until Unfinished Furniture Giant has authorized disposal or return of the items in question.  Send photos of the defects, along with a detailed report, via email to customerservice@unfinishedfurnituregiant.com.  Once approved, production of replacement of defective items will begin on the next available production cycle and be replaced at no charge to the customer.

DAMAGED GOODS

All inspection and reporting procedures outlined in our shipping/receiving policy must be followed or replacements may be denied.  Damaged pieces will begin production on the next available cycle and replaced at no charge to the customer. Damaged goods must be held for 45 days for possible inspection by the carrier.

RETURN OF UNWANTED ITEMS AND CUSTOMIZATION

Our custom pieces of furniture are built-to-order.  They are not in-stock items.  Therefore, there are no returns on our custom furniture.
You are solely responsible for making sure your order is correct based on our online descriptions only, not by any other source of information, including order takers or other agents.  Please be sure to double check descriptions and features of the items you intend to purchase before you place your order.  Any requests for customization of an existing product must be discussed and agreed upon via phone before it can be included in an updated order confirmation.  You must inspect the updated confirmation and report any discrepancies within 24 hours of receipt.

LEGAL CONCERNS

When you place your order, you are agreeing that any legal disputes must be conducted in Colorado.